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Buzz Learning Management System

Buzz System Instability Reported

Category: Buzz Learning Management System

We are troubleshooting reports of slow system response users who are experiencing sluggishness and/or receiving errors when performing various tasks within the system over the last 15-20 minutes.

Buzz has performed a rollback of recent code changes that were deployed earlier today and believe this has resolved the underlying issue, but they have advised that users may encounter some old cache on the server depending on where their specific request is routed. They recommend that users log out and log back in and try again.

We will continue to closely monitor this situation.

Buzz Performance Restored; Monitoring Continues

Category: Buzz Learning Management System, Message Center

Buzz has restored performance to their LMS and users should be able to login and access the platform at this time. We have upgraded the system status above, but have flagged a warning on the service because Buzz is still investigating the root cause that impacted system performance yesterday and today. They have cautioned that some users may experience sporadic interruptions until the underlying root cause is fully addressed.

Buzz Platform Unavailable

Category: Buzz Learning Management System, Message Center

We are investigating reports from multiple users that the Buzz LMS has become unresponsive and users are unable to login and/or navigate in the platform. We are treating this as a severity 1 outage and will provide additional details as those become available.

Update as of 11:30 PST: Buzz is continuing to investigate this issue and has not yet been able to share an ETA on when the system will be fully operational again. See also: https://support.agilix.com/hc/en-us/articles/23259440477588-Performance-Incident-2024-01-29

Buzz Performance Issues Resolved

Category: Buzz Learning Management System, Message Center

The performance degradation experienced by users this afternoon has been resolved following a fix deployed by Buzz a short while ago. We will continue to closely monitor system performance, but do not expect any ongoing issues.

Information about today’s incident can also be found on Buzz’ Support Announcements blog here: https://support.agilix.com/hc/en-us/articles/23259440477588-Performance-Incident-2024-01-29

Buzz Instability Reported

Category: Buzz Learning Management System, Message Center

We have received widespread reports of system instability, with users reporting issues such as pages slow to load, errors when trying to commit grades, errors trying to submit activities, and errors trying to modify course activities. We are investigating the underlying cause of this behavior and have escalated it as a Severity 1 support issue to Agilix.